When you use a mobile data service, what you’re actually doing is connecting to the mobile provider’s network and requesting a data packet, whether that’s for an email, a video file or the latest social media update. The size of each of those files may vary considerably, but it’s not the case that what you’re charged in data terms is absolutely identical to the size of the files you’re downloading.

That’s because all mobile network providers use a system whereby there’s a minimum data packet size that’s counted, and it’s these increments that are included as whole or partial counts against your data usage.

Nelson Bay Online counts each session in kilobytes. This means you get more usage out of your total data plan each month than if we counted in megabytes.

If you do happen to exceed your monthly data allowance, Nelson Bay Online will automatically add additional data in 1 GB blocks for $10 each (for the whole gigabyte).

There is no roll-over or refund to the next month for any unused data allowance. And for the first month your data allowance is prorated based on the days left in your billing cycle.

Plans with unlimited call or text allowances are subject to Nelson Bay Online's mobile service acceptable use policy. You can read our acceptable use policy here.

When you port your mobile number to Nelson Bay Online, you enter into a new contract with us.

To have access to the 4G LTE network, a compatible 4G handset is required and you need to be in a 4G coverage area. In any area where 4G is not available, or if you are using a 3G handset the service will fall back to the 3G service.

When you transfer of your mobile service number to Nelson Bay Online, the process may take up to 1-2 days to complete and there may be an interruption to your service whilst the transfer is processed.

No lock-in means you can cancel your mobile service at any time after the initial 1 month period.