Once you receive your AlphaSim Mobile SIM card, you’ll need a 4G compatible mobile handset that will work on an Australian mobile network and isn’t locked to a non-Telstra provider. If you’re not sure if your handset is locked, please check with the provider you purchased it from.

You can heck your location on our coverage map.

All you’ll need to do is select one of our AlphaSim Mobile plans and order it online, or give one of our friendly Mobile Phone experts a call on 1300 746 754. We’ll then arrange everything, and make sure the connection happens as smoothly as possible.

Once you have received your SIM card, you can call us on 1300 746 754 to activate your service. New services take approximately 15 mins to activate.

The average time between ordering the service and delivery is approximately 4 working days.

No. Another provider's SIM card cannot be used.

Mobile devices are typically backwards compatible. That means that if a 4G network is unavailable, it will default to the 3G network.

Yes. All you need to do is select the option 'I would like to keep my current mobile number and port it to Nelson Bay Online in the order form and fill out a couple of details about your existing service. We will take care of the rest.

To use your AlphaSim Mobile SIM card, you will need to have a 4G compatible mobile handset.

No. With AlphaGo Mobile plans, you simply pay for your service month by month, with the option to cancel at any time.

Premium services are not included in any Nelson Bay Online mobile call allowances.

Call charges for premium services are applied by Third Parties, and Nelson Bay Online are unable to provide call rates for these call, message, and data services.

Premium services include the National Relay Service. If you have a hearing or speech impairment, and wish to make calls the National Relay Service, you must have an account with Australian Communication Exchange (ACE) and you will be charged for the calls.

As premium services are not operated by Nelson Bay Online, any costs are the responsibility of the account holder. This includes the cost of any calls made from your phone, including calls made by family and friends, even when made without your knowledge.