Total Minimum Cost on a Month-to-Month Contract Term = ((Monthly Broadband Plan Charge + Optional Add-On Features) x 1 Month) + Service Activation Charge.

Additional service connection charges may apply depending on the type of connection (or reconnection) and the type of work required to activate your new broadband service.

On 1 April 2016, the Government mandated that all Fibre Network providers, including NBN Co, Opticomm fibre network suppliers introduce a New Development Charge which is applicable to all high speed network providers. If your premises has been classified by an Nelson Bay Online fibre network supplier as a new development, Nelson Bay Online will need to charge you the $300 including GST New Developments Charge to connect your service. During the process of activating your fibre service you will be informed by Nelson Bay Online that your premises has been classified as a new development by our network supplier and will be given the option not to proceed with your order.

Fibre broadband speeds tiers indicated are 12/1 Mbps, 25/5 Mbps, 50/20 Mbps and 100/40 Mbps. The availability of a speed tier is subject to service qualification. These speeds shown are the nominal network access port speeds. Actual internet data transfer speeds may vary.

The download and upload speeds stated are the maximum that each type of link can deliver and will rarely, if ever, be achieved by any user for all sorts of reasons. Nelson Bay Online makes no guarantees of any kind or will be held liable for the actual speeds achieved by any individual user as we rely on our network supplier to ensure its services are provisioned to deliver optimum speeds at all times. Should you not be happy with the speed you are receiving, after Nelson Bay Online has thoroughly conducted our troubleshooting processes, Nelson Bay Online will allow you to cancel your service without penalty. Speeds are influenced by the following factors:

• What’s happening on our suppliers and Nelson Bay Online’s network at any given time
• The type of content being downloaded.
• The connection method within the premises.
• The number of people at a residence using the service at the same time.
• The source of the content being downloaded.
• Your network, operating system, hardware, software and software configuration.
• The quality of any copper network component.

No lock-in means you can cancel your mobile service at any time after the initial 1 month period.