Nelson Bay Online's Fibre Broadband Service delivers high-speed internet service, similar to nbn™, over the Opticomm’s network to the Network Boundary Point of your premises. The service is delivered to all NSW Opticomm-enabled buildings or housing estates.

Check your address to find out if Nelson Bay Online fibre services are available at your address. If the Nelson Bay Online fibre is available at your address, you can order your service straight away.

So, you've checked your address on our Fibre availability tool, and the results say that your address is ready for Fibre broadband, congratulations!

All you’ll need to do is select one of our Fibre plans and order it online , or give one of our friendly Fibre experts a call on 1300 746 754. We’ll then arrange everything, and make sure the connection happens as smoothly as possible.

If it turns out you need a technician to visit and install some Fibre equipment, don’t worry - we'll help organise this for you.

Opticomm charges a New Development Fee of $300 in certain locations where the physical equipment has already been installed, but not yet activated. This fee is charged when the first Opticomm circuit is activated at a premise. In new developments, this fee is not applicable as the installation is arranged directly through Opticomm and billed directly by Opticomm to the resident. If you are unsure if whether a New Development Fee applies to you, please contact our support staff.

Yes, in most cases we can port your existing telephone number over to the Fibre broadband.

To be sure you keep your phone number, specify that you’d like to keep your existing telephone number when you sign up online.

Alternatively, call our friendly Sales Team on 1300 746 754 to discuss the matter further.

Opticomm is a private broadband company, providing broadband services via retail service providers including Nelson Bay Online to customers in selected housing estates and high-rise buildings. More information is available at www.opticomm.net.au. Nelson Bay Online can deliver high-speed internet services similar to nbn™ to all Opticomm-enabled houses.

Actual throughput speeds may be slower and could vary due to various factors including customer cabling and equipment, download source, and quality and distance of in-building copper. Devices connected by Wi-Fi may experience slower speeds than those connected by Ethernet cable.

Yes, you can simply subscribe to our AlphaPhone (VoIP) service when ordering the Fibre service. You can also port an existing phone number to your new VoIP service.

Porting a phone number is free of charge. Once your broadband service is activated your telephone number may take up to 10 to 15 days to transfer across, depending on your current provider. During the last day of this process prior to porting completion, you may not be able to receive incoming calls or make outgoing calls for a short period of time until the port is completed.

If you cannot manage without your incoming calls during the transfer process please contact us on 1300 746 754 to discuss your options.

Yes. Customers can bring their own modem as long as they can set it up themselves. We are only able to provide basic guidance on how to set up modems not provided by Nelson Bay Online.