Total Minimum Cost on a Month-to-Month Contract Term = ((Monthly Broadband Plan Charge + Optional Add-On Features) x 1 Month) + Service Activation Charge.

Additional service connection charges may apply depending on the type of connection (or reconnection) and the type of work required to activate your new broadband service.

On 1 April 2016, NBN Co introduced a New Development Charge which is applicable to all Internet Service Providers. If your address has been classified by NBN Co as a new development, Nelson Bay Online will be charged $300 by NBN Co. Nelson Bay Online will charge you a $300 New Development Charge to connect your service.

You can elect to pay this charge off monthly by selecting a 12 or 18 month contract term with Nelson Bay Online. If you do, the monthly instalment of the New Development Charge will be applied to your monthly invoice for the life of your contract term. Should you cancel your service before your contract expires, any unpaid monthly New Development Charges will be added to your Early Termination Fee. Customers choosing a No Lock-in contract will be charged the once-off $300 New Development Fee on their first invoice. The NBN Co New Development Charge is in addition to Nelson Bay Online's Service Activation Fee.

nbn™ speeds tiers indicated are 12/1 Mbps, 25/5 Mbps, 50/20 Mbps and 100/40 Mbps. The availability of a speed tier is subject to service qualification. These speeds shown are the nominal network access port speeds. Actual internet data transfer speeds may vary.

12/1 Mbps, 25/5 Mbps and 50/20 Mbps speeds are deliverable over nbn™ Hybrid Fibre Coaxial (HFC), Fibre-to-the-Premises (FTTP) and Fixed Wireless infrastructure. 100/40 speeds are deliverable over Hybrid Fibre Coaxial (HFC) and Fibre-to-the-Premises (FTTP) infrastructure.

12/1 Mbps, 25/5 Mbps are deliverable over nbn™ Fibre-to-the-Node (FTTN) and Fibre-to-the-Basement (FTTB) infrastructure. 50/20 Mbps and 100/40 Mbps are deliverable to a limited range of Fibre-to-the-Node (FTTN) and Fibre-to-the-Basement (FTTB) connections.

The download and upload speeds stated are the maximum that each type of link can deliver and will rarely, if ever, be achieved by any user for all sorts of reasons. Nelson Bay Online makes no guarantees of any kind or will be held liable for the actual speeds achieved by any individual user as we rely on our network supplier to ensure its services are provisioned to deliver optimum speeds at all times. Should you not be happy with the speed you are receiving, after Nelson Bay Online has thoroughly conducted our troubleshooting processes, Nelson Bay Online will allow you to cancel your service without penalty. Speeds are influenced by the following factors:

• What’s happening on our suppliers and Nelson Bay Online’s network at any given time
• The type of content being downloaded.
• The connection method within the premises.
• The number of people at a residence using the service at the same time.
• The source of the content being downloaded.
• Your network, operating system, hardware, software and software configuration.
• The quality of any copper network component.

nbn™ Co advise that there is a coexistence period for FTTN / FTTB products and ADSL services. This means that the Mbps minimum layer 2 bitrate speed is 12/1 for the coexistence period, and for the no coexistence period 25/5 Mbps. Therefore any speeds reached above these rates are deemed acceptable by NBN Co and not a fault condition of the product.

You will need an nbn™ ready modem to connect to fibre-to-the-premises (FTTP) or Fixed Wireless service.

A VDSL modem is required for fibre-to-the node (FTTN) and fibre-to-the-basement (FTTB) services to work.

Nelson Bay Online supply a range of nbn™ ready and VDSL modems in standard and VoIP enabled format and register all VDSL modems it supplies with nbn™ Co to ensure compliance with the set standards and enable full support.

No lock-in means you can cancel your mobile service at any time after the initial 1 month period.